Introduction to Our FAQs

Welcome to our Frequently Asked Questions (FAQs) page! Here, we strive to provide you with all the information you need to make your shopping experience as smooth as possible. Understanding how our processes work is crucial for ensuring that you feel confident and satisfied with your purchases. Below, you'll find detailed answers to common queries regarding orders, shipping, returns, and more.

Currency Information

What currency are the prices displayed in? All prices you see on our site are listed in United States Dollars (USD). This standardization helps simplify transactions for our customers, ensuring clarity and consistency in pricing.

Order Processing and Shipping

When will my order ship? Once you place an order, we work diligently to process and ship it as quickly as possible. Here’s what you can expect:

• Production Time: Please allow 4-7 days for production before your order ships.
• Average Shipping Time: After shipping, it typically takes 15-21 days for your order to arrive.
• Tracking Information: Tracking numbers are generally updated 3-5 days after your order has been shipped. If you do not receive a tracking number within 7 business days, please reach out to us at [email protected].

How long does shipping take? Shipping durations may vary based on your location since we ship worldwide from different fulfillment centers. On average, customers can expect their orders to arrive within 15-25 business days.

Returns and Cancellations

Can I return my order if I am not satisfied? Customer satisfaction is our priority. If your product is defective or damaged, we offer a 100% money-back guarantee under the following conditions:

• You have 30 days to return the product.
• The return shipping cost is your responsibility.
• Ensure to include your name and order number in the package for processing the refund.

Please note that if your package is still in transit, you must wait for it to arrive before initiating a return.

Can I cancel my order? Yes! You can cancel your order without any penalty as long as it has not yet been shipped. If your order has already been dispatched, please utilize our return system for a full refund.

Address Corrections

I entered an incorrect address; what should I do? If you notice a mistake in the shipping address after placing your order, follow these steps:

1. Reply to your order confirmation email and confirm the error.
2. Notify us at [email protected] within 24 hours of placing the order.

If we can confirm the address change within that timeframe, we will correct it. After 24 hours, we will not be able to issue a refund for incorrect address submissions.

Additional Support

I have a question that wasn't answered; can you help? Absolutely! We’re here to assist you with any inquiries you may have. If your question isn't covered in our FAQs, please email us at [email protected]. To ensure a swift response, include your order number and a clear description of your issue.

Do you ship overseas? Yes, we are pleased to offer international shipping. Please check the shipping times mentioned above for your specific location.

Can I get my product personalized? While personalization options may vary based on the product, we encourage you to reach out to our customer support for specific inquiries regarding custom orders.

Conclusion

If you still have questions or need further assistance, please do not hesitate to contact our customer support team. We are committed to helping you create a beautiful home and ensuring your shopping experience is seamless. Thank you for choosing us!